Shipping policy
Shipping Policy
At Lumo Bay, we are committed to delivering your orders safely and on time. Please review our shipping policy below for full details.
Order Processing Time
All orders are processed within 1–3 business days (excluding weekends and holidays).
Once your order is processed, it will be shipped promptly.
Shipping Time
Estimated delivery times:
- Domestic Orders: 5–10 business days
- International Orders: 7–15 business days
Please note that delivery times may vary depending on your location and external factors such as customs or courier delays.
Shipping Charges
- Free Shipping on all orders (or mention your rates if applicable)
- Any applicable shipping fees will be calculated at checkout.
Order Tracking
Once your order has been shipped, you will receive a tracking number via email to monitor your delivery in real-time.
Customs, Duties & Taxes
For international orders, additional customs duties or taxes may apply depending on your country. These charges are the responsibility of the customer.
Delays & Issues
While we strive to ensure timely delivery, delays may occasionally occur due to:
- High demand periods
- Courier issues
- Customs clearance
If your order is delayed, please contact us at lumobayhelp@gmail.com and we’ll assist you promptly.
Incorrect Address
Please ensure your shipping details are correct at checkout. We are not responsible for orders shipped to incorrect addresses provided by the customer.
Lost or Damaged Packages
If your order arrives damaged or is lost in transit, please contact us within 48 hours of delivery with photos (if applicable), and we will resolve the issue as quickly as possible.
Contact Us
For any questions regarding your order or shipping, feel free to reach out: lumobayhelp@gmail.com